Terms of Service

Last updated: June 2026

These Terms of Service ("Terms") govern the relationship between Chloe Global Hub LLC ("Company", "we", "us") and any client or prospective client ("Client", "you") who engages our cybersecurity services. By requesting a quote, signing a service agreement, or engaging our services in any form, you agree to these Terms.

1. Company Details

2. Scope of Services

The Company provides professional cybersecurity services including, but not limited to: penetration testing, web and API security audits, mobile application testing, network and infrastructure assessments, red team operations, social engineering simulations, compliance assessments, and vulnerability assessments.

The specific scope, deliverables, timeline, and price for each engagement are defined in a written Statement of Work (SOW) or service agreement executed between the parties prior to commencement of work.

3. Authorization Requirement

All engagements are conducted exclusively on systems, applications, and infrastructure that the Client owns or has explicit written authorization to test. The Client is solely responsible for ensuring that the necessary authorizations are in place before the engagement begins. The Company shall not be liable for any claims arising from unauthorized testing based on incorrect or incomplete authorization provided by the Client.

4. Confidentiality and NDA

All engagements are covered by a mutual Non-Disclosure Agreement (NDA) signed prior to the commencement of work. Both parties agree to keep all information exchanged during the engagement strictly confidential. The Company will not disclose findings, client identity, or technical details to any third party without prior written consent, except as required by law.

5. Payment Terms

Payment terms are specified in each individual service agreement. Generally:

• A deposit may be required prior to commencement of work.
• The remaining balance is due upon delivery of the final report or as agreed in the SOW.
• Invoices are payable within 14 calendar days of issue unless otherwise agreed.
• Late payments may incur interest at a rate of 1.5% per month or the maximum permitted by applicable law.

6. Deliverables

The primary deliverable for most engagements is a written security report containing an executive summary, detailed technical findings, severity ratings (aligned to CVSS), and remediation recommendations. Additional deliverables may be specified in the SOW. The Company retains intellectual property rights over its methodologies, tools, and templates; the Client retains ownership of its data and receives a license to use the report for internal purposes.

7. Free Retest

Where stated in the service agreement, the Company will perform one (1) free retest of critical and high-severity findings within 90 days of the original report delivery, provided the Client has had reasonable time to implement remediation. The retest scope is limited to the originally identified findings and does not constitute a full re-engagement.

8. Limitation of Liability

To the maximum extent permitted by applicable law, the Company's total liability to the Client for any claims arising from or related to the services shall not exceed the total fees paid by the Client for the specific engagement giving rise to the claim. The Company shall not be liable for any indirect, incidental, consequential, or punitive damages.

9. Warranties and Disclaimers

The Company warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. The Company does not warrant that all vulnerabilities in the Client's systems will be identified, as no security assessment can guarantee complete coverage. Security assessments reflect the state of the system at the time of testing.

10. Termination

Either party may terminate a service agreement with written notice if the other party materially breaches these Terms and fails to cure the breach within 14 days of written notice. In the event of termination, the Client shall pay for all work completed up to the termination date.

11. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of New Mexico, United States of America. Any disputes arising from these Terms or any service agreement shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Albuquerque, New Mexico, under the rules of the American Arbitration Association.

12. Modifications

The Company reserves the right to update these Terms at any time. The current version will always be available at this URL. Continued engagement with our services after changes are posted constitutes acceptance of the updated Terms.

13. Contact

For any questions regarding these Terms, contact us at andres@chloeglobalhub.com.